Frequently Asked Questions

General (visit, voucher, pre-registration)

Everybody is welcome to visit us. Once we receive a request (link to form), we will review your information and contact you within 2 business days to schedule a visit.

If you would like to have your child enrolled in our Kidspace, please register your child using this form. The entry is non-binding for you. It is very important to us that we get to know each other personally before you decide on us.

You can conclude the contract as soon as you have received confirmation of a Kidspace spot with us.

You can apply for a Kita voucher for your child at the voucher office of your district office. It is advisable to apply for a voucher 6 months before the child is due to start the settle-in. The application form is available at the voucher office. Alternatively, you can apply online at this link.

You will receive the voucher by mail to your registration address. You redeem your Kita voucher by submitting it to us.

Elementary area

An elementary group is attended by 18 to 20 children. The group is supervised by 2 to 3 professionals.

If your child arrives at the daycare between 6:30 and 8:30am, she/he will first be cared for by the early-morning team

  • The elementary children also receive their breakfast between 8:30 and 9am
  • Afterwards, the children divide into groups and participate in the morning circle
  • various foreign language, movement and creative activities are arranged
  • Lunch is served between 11:30am and 1pm
  • After lunch, reading time is due. It is important to give the children time to calm down, relax and reflect
  • g. Afterwards, depending on the day’s activities, there is guided free play in the fresh air or, in case of bad weather, in one of our functional areas
  • Everyone looks forward to the afternoon snack with fresh fruit and vegetables
  • After lunch, everyone is well refreshed and moves on to free play or additional activities. During this time, the children can explore further subject areas and test their own abilities.

In case of a change of facility and a change within the daycare, this is referred to as secondary settle-in process. This settle-in process takes place without parents and is accompanied only by teachers.

  • In the case of a change of facility, similarities and differences between the facilities can be discussed with parents and children. The settle-in is then structured in a similar way to the primary settle-in.
  • In case of a settle-in within Kidspace, the cooperation and exchange with parents happen in form of an informational meeting. We talk about the support at the beginning, introduce the new daily routine and give tips on how the change can be easier for a child. We also hold a development meeting to document the child’s development and discuss the new daily routine.

The elementary area is for children from 2 1/2 years old until they start school. The pre-school group runs all day and accepts children from 4 1/2 years of age.

Cooperation with parents

Sure, we sometimes celebrate together – for example, the Easter breakfast, a summer party, the lantern procession and a Christmas party. At these events, we all get together, get to know each other better, and share ideas in the community.

  • Classic door-to-door conversations at drop-off and pick-up times are there to discuss everyday matters
  • Parent-teacher conferences are held twice a year in each group. Then we exchange information in the group
  • In addition, your child development meetings are held twice a year. We then talk about your child in a small circle and how your child has developed
  • Once a year, as in all other daycares in Hamburg, we have the “4.5-year talks”. This annual assessment is very important for your child’s enrollment at school. You can find more information about this on the following page:

Our Famly app is used for communication. It can be used to send messages to the group, management and parent representatives, among others. We also use the app to publish our weekly reports from groups – with photos and a detailed report of the previous week.


Children’s health is considered and promoted in all areas of your Kidspace. The topic of health promotion is therefore anchored in all of our regularly recurring routines and educational offerings.

If your child is sick, he or she needs special care. The daycare is then the wrong place for your child. Give your child the time she/he needs to fully recover at home.

Notification of illness can be made through the Famly app. Further information on contagious diseases and mandatory action measures are mentioned in the contract.

The legally required measles vaccination, or measles immunity after recovering after measles, must be proven by law since March 2020. The law covers all children who are at least 1 year old.


If your child arrives at the daycare between 6:30 and 8:30am, she/he will first be cared for by an early-morning team.

  • The children come together at 8:30am for a full-fledged breakfast
  • Afterwards, the morning circle occur in groups
  • Between meals, our morning activities take place in groups
  • Afterwards, the nursery children have lunch and take their well-deserved nap
  • Immediately after waking up, they fortify themselves with a fruit time and then move on to free play
  • The evening meal is served at 4pm
  • The late service for your child is available until 7pm and also works across the daycare

The primary settling-in period takes place during the transition from the family to the daycare.

It is based on the Berlin model. During the admission interview, parents and the team exchange information about likes and dislikes of your child as well as habits and values in the family. During the settling-in period, each child is observed for her/his interests, special tendencies and reactions in everyday life.

During the settling-in period, parents and teacher develop common rituals that are familiar to the child. In this way, we maintain your daily routine as best as possible. This is important so that the child does not feel overwhelmed by the new living situation. The child is accompanied by a trusted person (mother, father or other) during the settling-in period for about 4 to a maximum of 6 weeks. A teacher supports the parents and the child in an empathetic way if it is difficult to take leave or to say goodbye in the morning. In this way, the child is actively involved in the settling-in process from the very beginning.

In the nursery, the groups consist of a maximum of 15 children. And a group is supervised by 3 to 4 teachers.

Children are admitted to the nursery from the age of 10 months. Our nursery groups are mixed-age for children up to the age of 3. Earlier admission is possible as per mutual agreement and our assessment.

Opening/closing hours

You can pick up your child at any time. However, according to our daily schedule, pick-up is not recommended during meal or sleeping times. Children who have 5 hours voucher are to be picked up at 2 pm at the latest. For children who have 6 hours voucher, 3 p.m. is the latest pick-up time.

Our daily schedule is designed so that you can bring your child between 6am and 9:30 am. At 9:30am, we start with the morning circle in groups, and we would be happy if all children participate. There is surely a possibility to bring your child later.

Kidspace does not have vacation closing times. Kidspace is only closed 6 days a year, except for public holidays. On the 6 days, our pedagogical staff receive further training. On three days of these we offer emergency care. All days will be announced with the annual schedule.

Between Christmas and New Year’s Day, our Christmas schedule takes place. Some groups are combined due to the low number of children or we offer emergency care for the children.

Our opening hours are from 6am up to 7pm. At the moment, we are open between 6:30 am and 6pm. Care in the off-peak hours takes place by appointment.

The core hours are between 9am and 4pm. During this time, various activities are offered for your child.

Our features

Every day. We place a lot of value on books and reading aloud. We read and read aloud, passively (classical reading aloud) or actively (didactic reading aloud). In addition, books are freely available to the children, so that they can take any book at any time or borrow it to take home.

  • Reading aloud creates closeness …
  • Reading aloud increases vocabulary …
  • Reading aloud makes children inventive …
  • Reading aloud increases compassion …
  • Reading aloud strengthens the sense of justice …
  • Reading aloud makes you smart …
  • Reading aloud promotes concentration. …
  • Reading aloud makes learning to read easier.

(Source: Stiftung Lesen)

In the Kidspace, German language support is already integrated into the daily routine and has a special place in the pedagogical work of our teacher. Sometimes this support is, however, not enough. Studies show that the linguistic development of school starters has steadily declined in recent years.

This makes targeted language support in small groups all the more important for children, most of whom have an international background. Our language guides have many years of experience in this area and can professionally determine the level of your child’s language competence, among other things with the help of free observations or standardized observation forms. On this basis, individual support measures can then be determined.

In our Kidspace we work in bilingual groups German-English and German-French (in a couple of Kidspace). Foreign language acquisition is based on the concept of immersion. Immersion means “to dive in” and allows the children to acquire another language in a natural and playful way.

For the bilingual groups, native speakers are engaged who not only accompany life situations in the daycare in the respective foreign language, but also carry out language learning in combination with play and activity time.


Preschoolers learn about school-like structures in a familiar environment, making it easy to start school. The focus of our preschool concept is always on the individual, age-appropriate development of a self-confident and responsible personality. We emphasize that children playfully acquire basic competencies and skills that are necessary for primary school.

With our preschool program, we promote important basic skills for reading comprehension and learning to write, mathematical thinking and the children’s ability to concentrate, in addition to fundamental skills such as motor skills, self-efficacy and participation. These basic skills are important prerequisites for later complex and abstract thinking.

There is a fixed timetable that serves as an orientation for the children and provides structure. The schedule also gives parents an insight into our daily preschool work.

We start the day at 9am with the morning circle and then move into morning work time. Of course, our preschoolers also have time to play. Fridays are our excursion day – in line with the projects currently underway, these can be social space orientation in the district or activities within the framework of educational partnerships – with museums, the fire department or the police, for example.

  • We understand preschool as a preparation for primary school
  • Just as in primary school, our preschool starts in August
  • Our preschoolers are individually supported and strengthened by the primary school teachers
  • Preschool is a full-day program that takes place between 9am and 2pm 5 days a week